Terms & Conditions

Last updated: 2026

1. About Us

GP Controllers provides custom controller modifications and repair services for PlayStation and Xbox controllers.

2. Send-In Services

Customers sending controllers for modification or repair are responsible for packaging the controller securely for shipping.

3. Turnaround Time

Typical turnaround time is 3-7 working days after receiving your controller. This may vary depending on workload and parts availability.

4. Warranty

All repair and modification work is covered by a 12-month workmanship warranty unless otherwise stated.

5. Shipping

Free return shipping is included for UK mainland controller orders over £25. Console bookings have a separate £10 Royal Mail UK return-postage charge.

Gp controllers does not hold any responsibility for controllers damaged in transit.

We use royal mail tracked return with insurance covering damages occured during return. We advise all customers do the same when posting your controller to us.

6. Customer Responsibility

Controllers must not have liquid damage or severe motherboard damage unless agreed prior to repair.

7. Modifications

Controller modifications may void the manufacturer warranty from Sony or Microsoft.

8. Refunds

Refunds are available before work begins. Once work has started, refunds may not be possible.

9. Liability

GP Controllers is not responsible for damage caused by misuse, accidental damage, or issues unrelated to the performed repair.

Console Repairs & Servicing

Console services cover the selected console model and service. Completed repairs include an internal clean and replacement thermal paste or liquid metal, as appropriate. Thermal pad replacement is an optional £5 with a repair or cleaning service.

Diagnostic bookings cost £25 for inspection plus £10 Royal Mail UK return postage. The diagnostic fee covers the initial inspection. If you go ahead with the repair, the £25 diagnosis fee is deducted from the repair price. We confirm repair costs after inspection and request approval before additional work. Successful repair cannot be guaranteed.

Customers arrange and pay for shipping to our workshop. The £10 return charge covers the return journey, including when a console is not repaired. Send the console securely packed, with your order reference, and keep accessories unless requested.

The console price list covers standard repairs. Additional board damage, replacement fans or other faults are quoted separately. Console turnaround is confirmed after assessment and depends on the work and parts required.

10. Contact

Email: greenyplayzcontrollers@gmail.com

TikTok: @gp.controllers